Store Hours: Monday-Friday (10:00 AM – 7:00 PM) & Saturday 10:00 AM - 4:00 PM
MACS wants you to be completely satisfied you with your purchase, however in the unlikely event you are not satisfied or simply you want to return your order or any part of your order so please write to us within 30 days of receiving the order. Please let us know via e mail firstname.lastname@example.org that will be returning your order or part of order. Please include the original invoice/packing slip or print up the order confirmation that you received in e mail after order was placed.
Include a note stating that this is a return or exchange request, this ensure a much faster refund or exchange. We will take 20% re-stocking fee minus the ship/handling rate on all return. If you have any further question then please call us at 855-666-6227.
All returns must be in same condition; they were sent it (unwashed, unused, unaltered and with original packing) we will not accept any return in used or damaged condition under any circumstances. Shipping charges are not refundable. After receiving merchandise, we will issue a refund back to the same credit/debit card used to make for order after adjustment of 20% re-stocking fee. Please write on the invoice or order confirmation the reason for return.
MACS can make exchange on items that are in brand new, unused unwashed condition, having original packing with full details and items can be sold for full price. You can send items back to our store in New York with a copy of original invoice or order confirmation and with a note stating what you prefer instead. We don’t charge 20% re-stocking fee on exchanges. MACS will charge you just reshipping fee to send you back new item. On all uniforms make sure that the pant string is not pulled. This causes the top waist material to bunch up and it’s not considered as new one.
All sort of custom orders (embrioded, printed, private labeling etc) once artwork is approved from customer are non-returnable, non-refundable, no exchanges, no exceptions.
Customer satisfaction is our store policy.